PRIVACY POLICY
Banana Hotel Group, SL , in application of current legislation on the protection of personal data, reports that the personal data collected through the forms on the website: https://bananagardenlapalma.com/, are included in the specific automated files of users of the services of Banana Hotel Group, SL.
The purpose of the collection and automated processing of personal data is to maintain the commercial relationship and the performance of tasks of information, training, advice and other activities of Banana Hotel Group, SL.
This data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.
Banana Hotel Group, SL adopts the necessary measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the old LOPD, the new Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights (LOPDGDDD).
The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognised in the aforementioned Regulation (EU). These rights may be exercised by the user by sending an email to: [email protected] or to the following address: C/ Garachico 17, C.P. 38700 – Santa Cruz De La Palma (Santa Cruz De Tenerife).
The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated, communicating any changes to Banana HoteL Group, SL.
Purpose of the processing of personal data:
For what purpose will we process your personal data?
In Banana Hotel Group, SL, we will process your personal data collected through the Website: https://bananagardenlapalma.com/, for the following purposes:
1. Sending commercial information and newsletters about new services offered on the website and the sector.
2. To execute a contract signed remotely with the user.
3. To provide the services contracted by the user.
4. To send promotional information electronically.
5. To provide the information requested by the user through the contact form.
We remind you that you can object to the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above.
The fields in these registers must be filled in, and it will be impossible to carry out the purposes expressed if these data are not provided.
How long will the personal data collected be kept?
The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request their deletion and for the period of time for which legal responsibilities may arise from the services provided.
Legitimation:
The processing of your data is carried out on the following legal bases that legitimise the same:
1. The request for information and/or the contracting of the services of Banana HoteL Group, SL, whose terms and conditions will be made available to you in any case, prior to any eventual contracting.
2. Free, specific, informed and unequivocal consent, as we inform you by making available to you this privacy policy, which after reading it, if you agree, you can accept by a statement or a clear affirmative action, such as checking a box provided for that purpose.
If you do not provide us with your details or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services.
Recipients:
The data will not be communicated to any third party outside Banana Hotel Group, SL , unless legally obliged to do so.
Hosting services have been contracted outside the European Economic Area, in the USA, which is considered a safe destination for international data transfers, according to the agreement reached on data protection between the EU and the USA (Trans-Atlantic Data Privacy Framework).
Data collected by users of the services
In cases where the user includes files with personal data on shared hosting servers, Banana HoteL Group, SL is not responsible for non-compliance by the user of the RGPD.
Intellectual property rights https://bananagardenlapalma.com/
Banana Hotel Group, SL owns all copyrights, intellectual property, industrial property, “know how” and any other rights relating to the contents of the website https://bananagardenlapalma.com/ and the services offered therein, as well as the programs necessary for its implementation and related information.
The reproduction, publication and/or use of the contents, in whole or in part, of the https://bananagardenlapalma.com/ website, other than for strictly private use, is not permitted without prior written consent.
Intellectual property of the software
The user must respect the third party programs made available by Banana Hotel Group, SL, even if they are free and/or publicly available.
Banana Hotel Group, SL has the necessary rights of exploitation and intellectual property of the software.
The user does not acquire any right or licence for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contract.
For any action that exceeds the performance of the contract, the user will need written authorization from Banana Hotel Group, SL , being forbidden to access, modify, view the configuration, structure and files on servers owned by Banana Hotel Group, SL , assuming civil and criminal liability for any incident that may occur on servers and security systems as a direct result of a negligent or malicious action on their part.
Intellectual property of the hosted contents
The use contrary to the legislation on intellectual property of the services provided by Banana HoteL Group, SL is prohibited and, in particular:
1. The use that is contrary to Spanish law or that infringes the rights of third parties.
2. The publication or transmission of any content that, in the opinion of Banana HoteL Group, SL, is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
3. Cracks, serial numbers of programs or any other content that infringes intellectual property rights of third parties.
4. The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
5. The use of the domain’s mail server and email addresses for sending unsolicited bulk email.
The user bears full responsibility for the content of his website, the transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and the protection of minors.
The user is responsible with regard to the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user will indemnify Banana Hotel Group, SL for the costs generated by the imputation of Banana Hotel Group, SL in any cause whose responsibility is attributable to the user, including fees and legal defense costs, even in the case of a non-final court decision.
Protection of hosted information
Banana HoteL Group, SL makes backup copies of the content hosted on its servers, but is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as the aforementioned data may have been deleted and/or modified during the period of time elapsed since the last backup.
The services offered, except for specific backup services, do not include the replacement of the contents preserved in the backup copies made by Banana Hotel Group, SL , when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of recovery, always with prior acceptance of the user.
The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Banana Hotel Group, SL .
Commercial communications
In application of the LSSI. Banana Hotel Group, SL will not send advertising or promotional communications by e-mail or other equivalent means of electronic communication that have not been previously requested or expressly authorized by the recipients thereof.
In the case of users with whom there is a prior contractual relationship, Banana HoteL Group, SL is authorized to send commercial communications concerning products or services Banana HoteL Group, SL that are similar to those that were initially contracted with the customer.
In any case, the user, after proving their identity, may request not to receive further commercial information through the Customer Service channels.
COOKIES POLICY
Banana Hotel Group, SL informs about the use of cookies on its website: https://bananagardenlapalma.com/
What are cookies?
Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in the provision of many services of the information society. Among other things, they allow a website to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, they can be used to recognise the user and improve the service offered.
Types of cookies
Depending on the entity that manages the domain from which the cookies are sent and processes the data obtained, two types can be distinguished:
First-party cookies: Those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
Third-party cookies: Those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.
In the event that the cookies are installed from a computer or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.
There is also a second classification according to the length of time they remain stored in the client’s browser, which may include:
Session cookies: Designed to collect and store data while the user accesses a web page. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on a single occasion (e.g. a list of products purchased).
Persistent cookies: The data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.
Finally, there is another classification with six types of cookies depending on the purpose for which the data obtained are processed:
Technical cookies: Those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the application for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound or sharing content through social networks.
Personalisation cookies: These allow the user to access the service with some predefined general characteristics depending on a series of criteria in the user’s terminal, such as the language, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.
Analysis cookies: These allow the party responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of these sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data of the users of the service.
Advertising cookies: These enable the management, in the most efficient way possible, of advertising spaces.
Behavioural advertising cookies: These store information on user behaviour obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.
External social network cookies: These are used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for users of these social networks. The conditions of use of these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.
Disabling and deleting cookies
You have the option to allow, block or delete cookies installed on your computer by configuring the browser options installed on your computer. By disabling cookies, some of the services available may no longer be operational. The way to disable cookies is different for each browser, but can usually be done from the Tools or Options menu. You can also consult the browser’s Help menu where you can find instructions. You may at any time choose which cookies you want to operate on this website.
You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer:
Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies
Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia
Chrome: https://support.google.com/accounts/answer/61416?hl=es
Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/
Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html
In addition, you can also manage the storage of cookies in your browser using tools such as the following:
Ghostery: www.ghostery.com
Your Online Choices: www.youronlinechoices.com/es/
Cookies used on https://bananagardenlapalma.com/
The cookies that are being used in this portal are identified below, as well as their type and function:
debug
Duration: 3 months
Description:
Type: Third party
Purpose: Technical
https://bananagardenlapalma.com/ shows information about its Cookie Policy at the bottom or top of any page of the portal with each login.
In view of this information it is possible to carry out the following actions:
Accept cookies: This warning will not be displayed again when accessing any page of the portal during the current session. Modify/customise your configuration: You can obtain more information on what cookies are, find out about the Cookies Policy of: https://bananagardenlapalma.com/ and modify the configuration of your browser